FAQs
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you'll find answers to common questions about shipping, orders, and returns. If you need further assistance, feel free to contact us at info@floglow.com.
Orders & Shipping
Do you ship internationally?
Yes! We proudly ship worldwide to bring our products to customers across the globe.
How long does it take to process my order?
Orders are processed within 2 to 3 business days before being shipped out. You will receive a confirmation email once your order has been fulfilled.
How long does shipping take?
Delivery times vary depending on your location. On average, shipping takes 7 to 15 days after your order has been processed.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real time.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.
How do I initiate a return?
To start a return, please contact our support team at info@floglow.com with your order details. We’ll guide you through the return process.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the product arrives damaged or defective.
Other Questions
Can I cancel or modify my order?
We process orders quickly, so cancellations or modifications are only possible within 24 hours of placing the order. Please contact us as soon as possible if you need any changes.
What if my item arrives damaged?
If your product arrives damaged, please email us at info@floglow.store with your order number and a photo of the damaged item, and we will assist you with a replacement or refund.
Still have questions?
Feel free to reach out to us at support@floatingcloudlamp.com, and we’ll be happy to help!